The Disconnect that Leads to Communication Breakdown

The Disconnect that Leads to Communication Breakdown

Did the conversation resolve the issue at hand and make your relationship stronger? This was the question I asked Bill who I met at a social event last weekend. At this party, I was introduced to a physician who also happens to be the department chief in a hospital in...
The Biochemical Cocktail that Raises Patient Satisfaction Scores

The Biochemical Cocktail that Raises Patient Satisfaction Scores

A condescending remark from the doctor, a headshake from a nurse, a curt answer to a serious question  – the sting from any of these can have a huge impact on patient satisfaction. If you have been on the receiving end, i.e. if you have been sitting in a...
Creating Connections With Patients, Staff, and Colleagues

Creating Connections With Patients, Staff, and Colleagues

Using Neuroscience-Based Tools Suppose that you have argued with a colleague or friend, and you now avoid talking to this person. Your relationship is damaged, and you wonder how to repair and restore it — how to start over, make up, rebuild trust, and work through...
Four Tips To Give Constructive Feedback To Your Staff

Four Tips To Give Constructive Feedback To Your Staff

Are you dissatisfied with the performance of some of your supportive staff members? Now you may think that physicians who work in their private practice have it rather easy. They tell the personnel how to do it next time and if the person won’t do it or can’t do it,...