“As a leader listen, observe. interact, be transparent. You don’t have to have all the answers. Leave open space for others to create.” A lot of leaders think that they have to have all the answers. After all, they were promoted into leadership either...
Did the conversation resolve the issue at hand and make your relationship stronger? This was the question I asked Bill who I met at a social event last weekend. At this party, I was introduced to a physician who also happens to be the department chief in a hospital in...
A condescending remark from the doctor, a headshake from a nurse, a curt answer to a serious question – the sting from any of these can have a huge impact on patient satisfaction. If you have been on the receiving end, i.e. if you have been sitting in a...
Using Neuroscience-Based Tools Suppose that you have argued with a colleague or friend, and you now avoid talking to this person. Your relationship is damaged, and you wonder how to repair and restore it — how to start over, make up, rebuild trust, and work through...
Explore what our dogs can teach us about leadership:
Five Insights and Practical Applications